All organisations need to respond to the challenges within today?s highly competitive global economy. Business analysts are at the forefront of these responses, enabling the development of practical, creative and financially sound solutions that address business problems and grasp new opportunities. The fourth edition of this bestselling publication provides comprehensive guidance for business analysts, encompassing the essential concepts, frameworks and techniques needed to provide professional business analysis services. Key topics covered include the strategic context, investigating business situations, managing stakeholders, improving processes and defining requirements. New topics in this edition include the service view of business analysis, the strategic context and enterprise architecture, customer experience analysis and design thinking.
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If you only pick one book to learn about business analysis, this is it. Even after consulting on business change projects for over twenty years, this is my go-to book when I need to remind myself about how to do something. Put simply, it?s the best companion a business analyst can have. –Joe Newbert, Chief Training Officer, Business Change Academy
The part of the book I loved most was on workshops and the clarity created in discovery techniques such as free-form, round-robin brainwriting, etc. and visualization through user stories, mind maps, scenarios, rich pictures etc. These I believe are essential tools and techniques for any business analyst. –Rumesh Wijetung, Director / Trainer at APPTRA Holdings (Pvt) Ltd & Agile Coach at Wiley Global Technology (Pvt) Ltd –This text refers to the paperback edition.
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#523,298 in Kindle Store (See Top 100 in Kindle Store) #152 in Data Modeling & Design (Kindle Store) #415 in Data Modeling & Design (Books) #1,222 in Organizational Behavior (Kindle Store)
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